Jobs

Crisis Response System (CRS) Phone Counselor Evening Supervisor

Full time and onsite

Anne Arundel County Mental Health Agency is seeking a CRS Phone Counselor Evening Shift Supervisor who is responsible for managing the day-to-day activities of the Operations Center during the evening shift, including hiring, supervising and scheduling staff. The Supervisor reviews and approves notes from mental health phone counselors; provides monthly statistics to the CRS Director; and liaises with the Mobile Crisis Team (MCT) Supervisor and Critical Incident Team (CIT) Supervisor to ensure timely and effective communication and case-processing between MCT/CIT and operations.

Major Duties & Responsibilities: 
•    Provides supervision for evening shift phone counselors (providing clinical supervision may be required if the incumbent is independently licensed)
•    Maintains policy and procedures for program operations
•    Maintains the appropriate scheduling and workload budget (FTE's) for CRS programs
•    Provides monthly schedule for OPS staffing
•    Ensures daily review of client needs identified from ongoing communications with partner groups (hospitals, jails, police) and determines appropriate follow-up actions
•    Provides guidelines for EHR notes and maintains and updates the system to capture note-taking
•    Maintains an up-to-date resource guide to help assist with referrals and assist with the Network of Care
•    Obtains feedback  from partner groups and providers and makes needed recommendations for improvements
•    Monitors the effectiveness of referral resources and makes recommendations for improvements
•    Provides monthly statistics to the CRS Director 
•    Helps to coordinate and set up urgent care appointments, when appropriate
•    Assists in the day to day supervision and scheduling of OPS staff
•    Approves EHR notes written by OPS staff and provides ongoing feedback to staff
•    Answers the phone, offering support while providing active listening and appropriate responses
•    Provides linkage resources and documents offered referrals
•    Provides EHR written summaries of phone calls 
•    Assesses the need for intervention by the CIT or MCT and communicates with teams to provide summaries for dispatch services
•    Communicates effectively with callers to diffuse crisis situations
•    Obtains authorizations for needed client services
•    Provides support for clients and to the OPS team members through case debriefing with team
•    Completes all required trainings on or before due date
•    Performs other duties as assigned

Qualifications & Abilities:
•    Master’s Degree in Social Work or Clinical Counseling required
•    LMSW, LGPC, LCPC or LCSW-C - Independently licensed preferred or must be able to obtain independent licensure within 12 months.
•    Minimum two (2) years related experience
•    Extensive knowledge of public and private mental health providers and community resources
•    Knowledge acute medical, psychiatric and substance use symptoms, diagnoses and treatments
•    Strong assessment (risk, suicidal, crisis intervention and diagnostic) counseling skills
•    Ability to collaborate effectively in a team setting 
•    Ability to maintain effective and professional relationships with clients and others
•    Excellent interpersonal skills required 
•    Excellent verbal and written skills
•    Ability to promote a culture of empathy and compassion
•    Available to work extended hours when necessary
 

Salary range: $79,277.45 - $97,145.98. Salary is commensurate with education, credentials and experience.

Benefits include: paid vacation, paid sick leave and paid holidays; 403b retirement plan; health, vision and dental benefits; long term disability and AD&D insurance; reimbursement for licensure; continuing education assistance; free parking. Benefits are subject to change based on annual budget and board of directors’ approval.

To Apply: 

If interested, please send your resume and salary requirement to HR@aamentalhealth.org

 Closing date to submit resumes is November 12, 2026.

Mental Health Stabilization Service (MHSS) & Youth Engagement Services (YES) Clinical Care Coordinator – Full-Time Midday

Full time and Onsite

Schedule: 10:30 AM-6:30 PM ET

This position reports to the Mental Health Stabilization Services Supervisor within the Anne Arundel County Mental Health Agency, Inc. (Agency). The position is supervised by the Mental Health Stabilization Services Supervisor and will work collaboratively with the MHSS & YES Team. 

The work of the MHSS/YES Clinical Care Coordinator is to provide care coordination services to children, adolescents and their families who require more intensive intervention to promote family preservation, avoid further or future legal involvement, and/or to stabilize the child's placement and return functioning to previously established levels. Working collaboratively with the MHSS & YES team, the CRS Teams, Anne Arundel County and Annapolis City Police Youth Legal Diversion, and the Department of Social Services.

The MHSS/YES Care Coordinator is responsible for providing a wide range of general support to synchronize the care of clients who require more intensive intervention to promote family preservation & avoid further crisis and/or legal involvement.  

The MHSS/YES Care Coordinator  connects participants to ongoing community-based services and connects to other services in the public behavioral  health system. The position addresses professional and administrative duties necessary for the efficient use of services by engaging with community agencies and care providers on the client’s behalf to help link clients to community resources and follow-up care. 

 
Major Duties & Responsibilities:
•    Educates clients about mental health, substance abuse and available community resources  
•    Assists clients in creating safety plans and goals, scheduling appointments, arranging for transportation to appointments or providing additional support, as needed
•    Link the youth and family to community-based support services
•    Provide consultation with school personnel and local Department of Social Services to ensure continuity of care and stabilization of placement
•    Performs other duties as assigned

Qualifications & Abilities:
•    Bachelor’s degree in social work or related field
•    One year of related work experience in behavioral health 
•    Extensive knowledge of public and private behavioral health providers and community resources 
•    Ability to collaborate effectively in a team setting
•    Ability to maintain effective and professional relationships with clients and others 
•    Excellent interpersonal skills required
•    Excellent verbal and written communication skills
•    Available to work extended hours when necessary
•    This is an onsite position
 

Salary $57,491 - $65,977 - Salary is commensurate with education, credentials and experience.
 

To Apply

If interested, please send your resume and salary requirement to HR@aamentalhealth.org.  

Resumes without a salary requirement will not be considered.  

CRS Phone Counselor 

Full time and Onsite

Schedule: Overnight Shift

The Mental Health Phone Counselor is responsible for providing phone support and resources to clients who call the “Warmline”. Primarily the support results in linkage to mental health services that are provided daily (24 hours).  

The Phone Counselor receives all incoming telephone calls, elicits essential information from caller, and determines the immediacy and type of response needed. Phone Counselors are responsible for documenting both incoming and outgoing phone calls, as well as documenting resources and any authorizations given in an effort to help callers obtain services. 

Phone Counselors assist clients, identified as at risk for hospitalization, in obtaining urgent care appointments and arranging transportation, if needed.

Key Responsibilities
•    Answers the phone, offering support while providing active listening and appropriate responses 
•    Provides linkage resources and documents offered referrals 
•    Provides credible written summaries of phone calls
•    Assesses the need for intervention by the CIT or MCT and communicates with Teams to provide case summaries for dispatch purposes
•    Provides follow-up calls to determine client progress and needs
•    Communicates effectively with callers to diffuse crisis situations 
•    Obtains authorizations for needed client services
•    Provides support for clients and to OPS team members through case debriefings with Team
•    Completes all required trainings on or before due date
•    Performs other duties as assigned
•    
Qualifications
•    Master’s Degree with license in Social Work, Psychology or related field and a minimum of three (3) years related experience 
•    LCPC or LCSW-C preferred
•    Knowledge of local and county resources, preferred 
•    Knowledge of Medicaid, Social Security and other entitlements, preferred
•    Demonstrated ability to collaborate effectively in a team setting 
•    Ability to maintain effective and professional relationships with clients and other members of a care team
•    Excellent interpersonal skills required 
•    Excellent verbal and written communication skills required 
•    Fluency in Spanish and English, a plus

Salary: $79, 277.45 - $97,145.98 

Salary is commensurate with education, credentials and experience

Benefits include: generous vacation and sick leave; employer contributed 403b plan; 12 paid holidays annually; medical, vision, dental and prescription benefits; long term disability and AD&D insurance; optional short-term disability insurance; Licensure reimbursement; continuing education assistance; free parking.

To Apply
Submit your resume and salary requirement to HR@aamentalhealth.org. 

Applications submitted without a salary requirement will not be considered.

FULL TIME, PART TIME, AND CONTINGENT PART TIME

This position is located within the Operations Center (OPS) and "Warmline" of the Crisis Response System of the Anne Arundel County Mental Health Agency, Inc (Agency).

The position reports directly to the OPS Supervisor and interacts regularly with the Crisis Intervention Team (CIT), Mobile Crisis Team (MCT), Safe Stations Team (SS) Care Coordinators (CC) and Hospital Diversion (HD).

The Mental Health Phone Counselor is responsible for providing phone support and resources to clients who call the Warmline.  Primarily the support results in linkage to mental health services that are provided daily (24 hours).  The Phone Counselor receives all incoming calls, elicits essential information from caller, and determines the immediacy and type of response needed.

Phone Counselors assist clients identified as at-risk for hospitalization in obtaining urgent care appointments and arranging transportation if needed.  The Phone Counselor also assesses for suicidal ideations and creates safety plans when applicable.

• Bachelor's degree preferred or minimum of three (3) years related experience
• Knowledge of local and county resources preferred
• Knowledge of Medicaid, Social Security and other entitlements preferred
• Fluency in Spanish and English a plus
• Demonstrated ability to collaborate effectively in a team setting
• Ability to maintain effective and professional relationships with clients and other members of a care team

Salary $41,849.60 - $65,600.29 depending on experience, education, credentials and shift.

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources 
1 Truman Parkway, Suite 101 
Annapolis, MD 21401

 or email to HR@aamentalhealth.org

Full Time Position Available-Evening Shift

Competitive salary and comprehensive benefits package.

Seeking Independently Licensed MH Clinicians, LCPC/LCSW-C and Licensed Mental Health Clinicians, LMSW/LGPC for full time Evening Shift positions with Anne Arundel County Mobile Crisis Team.

Looking for qualified clinicians to fill the 2PM-10PM weeknight shift. Must be available to work some holidays. Spanish speaking a plus. Prior CRISIS experience preferred. 

Salary $63,736.40-$90,173.62 depending on experience, education, and credentials.

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources

1 Truman Parkway, #101, Annapolis, MD 21401

or email to HR@aamentalhealth.org

Full Time Position Available-Evening Shift

Competitive salary and comprehensive benefits package.

Seeking Independently Licensed MH Clinicians, LCPC/LCSW-C and Licensed Mental Health Clinicians, LMSW/LGPC for full time – Evening Shift positions with Anne Arundel County Mobile Crisis Team.

Looking for qualified clinicians to fill the 4pm – midnight weeknight shift. Must be available to work some holidays. Spanish speaking a plus. Prior CRISIS experience preferred. 

Salary $63,736.40-$90,173.62 depending on experience, education, and credentials. 

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources

1 Truman Parkway, #101, Annapolis, MD 21401

or email to HR@aamentalhealth.org