Jobs

Full Time Position Available

The position addresses professional and administrative duties necessary for the efficient use of services by engaging with community agencies and care providers on the client’s behalf to help link clients to community resources and follow-up care. 

In addition, services include obtaining support for housing benefits and working with OPS counselors to provide needed medication support. Further, this position has ongoing interactions with OPS staff, the Crisis Intervention Team (CIT), and the Mobile Crisis Team (MCT) to ensure support for services to address client needs. 

Bachelor’s in Psychology, Social Work, or related field and minimum two (2) years’ experience, Masters Degree desired.
Knowledge of Medicaid, Social Security and other entitlements preferred.
Knowledge of relevant federal, state and county policies, procedures and regulations.
Knowledge of relevant system of care for Anne Arundel County.
Extensive knowledge of public and private mental health providers and community resources.
Knowledge of acute medical, psychiatric and substance use symptoms, diagnoses and treatments.

WEEKEND AND EVENING HOURS MAY BE REQUIRED

Salary $56,093.60 - $69,024.70

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources 
1 Truman Parkway, Suite 101 
Annapolis, MD 21401

or email to HR@aamentalhealth.org

FULL TIME, PART TIME, AND CONTINGENT PART TIME

This position is located within the Operations Center (OPS) and "Warmline" of the Crisis Response System of the Anne Arundel County Mental Health Agency, Inc (Agency).

The position reports directly to the OPS Supervisor and interacts regularly with the Crisis Intervention Team (CIT), Mobile Crisis Team (MCT), Safe Stations Team (SS) Care Coordinators (CC) and Hospital Diversion (HD).

The Mental Health Phone Counselor is responsible for providing phone support and resources to clients who call the Warmline.  Primarily the support results in linkage to mental health services that are provided daily (24 hours).  The Phone Counselor receives all incoming calls, elicits essential information from caller, and determines the immediacy and type of response needed.

Phone Counselors assist clients identified as at-risk for hospitalization in obtaining urgent care appointments and arranging transportation if needed.  The Phone Counselor also assesses for suicidal ideations and creates safety plans when applicable.

• Bachelor's degree preferred or minimum of three (3) years related experience
• Knowledge of local and county resources preferred
• Knowledge of Medicaid, Social Security and other entitlements preferred
• Fluency in Spanish and English a plus
• Demonstrated ability to collaborate effectively in a team setting
• Ability to maintain effective and professional relationships with clients and other members of a care team

Salary $41,849.60 - $65,600.29 depending on experience, education, credentials and shift.

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources 
1 Truman Parkway, Suite 101 
Annapolis, MD 21401

 or email to HR@aamentalhealth.org

MOBILE CRISIS TEAM CLINICIAN 1 – ON SITE - Full Time, Part Time and On Call Positions Available

This position reports to the Crisis Response System (CRS) Director within the Anne Arundel County Mental Health Agency, Inc.

The work of the Mobile Crisis Team Clinician 1 is accomplished in a two-member team, which pairs two licensed clinicians (one independently licensed clinician and a master’s level clinician or intern). 

The position interacts regularly with the Operations Center staff, the Crisis Intervention Team and Care Coordinators to address client needs.

Working collaboratively as part of a two-member team, the MCT clinicians provide acute crisis response as well as critical case management to prevent crises from occurring and to help stabilize crises.

  • Master’s in Social Work or Master’s in Counseling Psychology
  • Independent License required (LCSW-C or LCPC)
  • Minimum two (2) years related experience
  • Extensive knowledge of public and private mental health providers and community resources
  • Knowledge of acute medical, psychiatric and substance use symptoms, diagnoses, and treatments
  • Strong assessment (risk, suicidal, crisis intervention and diagnostic) and counseling skills
  • Ability to collaborate effectively in a team setting

Salary $73,465.60-$84,303.44 depending on experience, education, and credentials. 

Benefits include: accrued vacation and sick leave;403b plan with employer contributions; 12 paid holidays per year; health, vision and dental benefits (Agency pays 80% of the premium); long term disability and AD&D insurance; reimbursement for licensure; continuing education assistance; use of company vehicle for business purposes; free parking. Benefits are subject to change based on annual budget and board of directors approval.

Salary is commensurate with education, credentials and experience.
 

Please forward resume and salary requirement to HR@aamentalhealth.org

MOBILE CRISIS TEAM 2-Full Time, Part Time and On Call Positions Available

This position reports to the Crisis Response System (CRS) Director within the Anne Arundel County Mental Health Agency, Inc.

The position is supervised by the CRS Director and Mobile Crisis Team Coordinator.  The work of the Mobile Crisis Team Clinician 2 is accomplished in a two-member team that pairs two licensed clinicians (one independently licensed clinician and a master’s level clinician or intern).

The position interacts regularly with all components of the crisis response team to address client needs.
Working collaboratively as part of a two-member team, the MCT clinicians provide acute crisis response as well as critical case management to prevent crises from occurring and to help stabilize crises. 

  • Master’s in Social Work or Master’s in Counseling Psychology
  • License Required
  • Minimum two (2) years related experience
  • Extensive knowledge of public and private mental health providers and community resources
  • Knowledge of acute medical, psychiatric and substance use symptoms, diagnoses, and   treatments
  • Strong assessment (risk, suicidal, crisis intervention and diagnostic and counseling) skills a must
  • Strong communication and documentation skills a must
  • Ability to collaborate effectively in a team setting, maintain professional demeanor and composure working in a stressful environment.

Salary $59,558.72 - $68,342.56 depending on experience, education, and credentials. 

Benefits include: accrued vacation and sick leave; 403b plan with employer contributions; 12 paid holidays per year; health, vision and dental benefits (Agency pays 80% of the premium); long term disability and AD&D insurance; reimbursement for clinical licensure; continuing education assistance; use of company vehicle for business purposes; free parking.  Benefits are subject to change based on annual budget and board of directors approval.

Salary is commensurate with education, credentials and experience.

Please forward resume and salary requirement to: HR@aamentalhealth.org

Full Time Position Available-Evening Shift

Competitive salary and comprehensive benefits package.

Seeking Independently Licensed MH Clinicians, LCPC/LCSW-C and Licensed Mental Health Clinicians, LMSW/LGPC for full time Evening Shift positions with Anne Arundel County Mobile Crisis Team.

Looking for qualified clinicians to fill the 2PM-10PM weeknight shift. Must be available to work some holidays. Spanish speaking a plus. Prior CRISIS experience preferred. 

Salary $63,736.40-$90,173.62 depending on experience, education, and credentials.

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources

1 Truman Parkway, #101, Annapolis, MD 21401

or email to HR@aamentalhealth.org

Full Time Position Available-Evening Shift

Competitive salary and comprehensive benefits package.

Seeking Independently Licensed MH Clinicians, LCPC/LCSW-C and Licensed Mental Health Clinicians, LMSW/LGPC for full time – Evening Shift positions with Anne Arundel County Mobile Crisis Team.

Looking for qualified clinicians to fill the 4pm – midnight weeknight shift. Must be available to work some holidays. Spanish speaking a plus. Prior CRISIS experience preferred. 

Salary $63,736.40-$90,173.62 depending on experience, education, and credentials. 

Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.

Benefits are subject to change based on annual budget and Board of Directors’ approval.

Please forward resume and salary requirement to:

AACMHA, Attn: Human Resources

1 Truman Parkway, #101, Annapolis, MD 21401

or email to HR@aamentalhealth.org

Quality Assurance Manager – Full-Time Day Shift, Salary Scale - $110,000.  Salary is commensurate with education, credentials and experience. This position requires working extended hours when necessary. If interested, please send your resume and salary requirement to HR@aamentalhealth.org by the COB Friday, 5/22/26. Resumes without a salary requirement will not be considered. This is an onsite position.

This position works under the supervision of the Clinical Director within the Anne Arundel County Mental Health Agency and is primarily responsible for ensuring that clinical services and administrative processes meet regulatory, accreditation, and safety standards.  The Quality Assurance Manager (QAM) drives continuous improvement by auditing, managing risk, analyzing data, and updating policies to improve patient outcomes and operational efficiency, both for clinical situations and operational and administrative areas.

Major Duties & Responsibilities

• Regulatory Compliance & Accreditation: Ensure adherence to CARF, HIPAA, state health department, and other accrediting bodies (e.g., Joint Commission) standards, licensure and Medical Assistance regulations.
• Quality Improvement Initiatives: Develop, implement, and monitor quality assurance plans and policies, identifying gaps or potential problems, and making recommendations to senior staff for continued improvement.
• Auditing and Data Analysis: Perform audits on clinical records, patient care plans, and administrative processes (like patient access/billing/adherence to policies) to ensure data integrity and identify risk. Manage Programs that are on Corrective Action Plans (CAP)to ensure compliance with the CAP’s. Coordinate with the Behavioral Health Administration (BHA) and the Administrative Service Organization (ASO)on state and ASO audits.
• Complaints: Investigate and address complaints from individuals, family members, providers, the BHA  and the ASO. Submit complaint reports as necessary 
• Performance Monitoring: Track and report on quality metrics      to leadership, recommending, and implementing corrective actions based on data.
• Staff Education & Training: Train clinical and administrative staff on new procedures, compliance updates, and best practices.
• Quality Assurance/Risk Management:
  • Analyzes and evaluates patient/staff/provider incident reports and reports to BHA
  • Manages all complaints according to policy.
  • Prepares monthly risk assessments for presentation to the Board of Directors on Risk activities

Qualifications & Abilities

• Education: Minimum of a Bachelor’s degree in Nursing (BSN), or Master’s degree in Social Work, Psychology, Health Administration, or a related field;
• Experience: Generally, 3-5+ years of experience in healthcare, with at least 1-3 years in a leadership or quality role.
• Certifications: Certified Professional in Healthcare Quality (CPHQ) is highly desirable.
• Licensure:  Master’s level license, independently licensed required
• Skills: Proficiency in Electronic Health Records (EHR) systems (e.g., Epic, Qualifax (Credible) Meditech), Microsoft Office Suite, and data analysis tools.

Performance Standards:

Regulatory Compliance:

• Maintains compliance with applicable regulations and licensing standards 
• Achieves successful survey, audit, and accreditation outcomes
• Completes required reporting accurately and on time
• Monitors adherence to documentation standards, confidentiality laws and client rights requirements

Documentation & Chart Review Oversight:

• Conducts routine chart audits according to agency policy
• Identifies trends and implements corrective actions
• Ensures treatment plans, risk assessments, and crisis documentation meet standards

Quality Improvement Program Management:

• Develops and tracks quality improvement projects
• Uses data to identify service gaps and operational inefficiencies
• Facilitates Performance Improvement Plans (PIPs) when needed

Risk Management & Incident Review:

• Reviews critical incidents, grievances, and sentinel events promptly
• Identifies systemic concerns and recommends preventive measures
• Ensures proper follow-up & documentation

Crisis Response Quality Monitoring:

• Monitors response times and adherence to crisis protocols
• Reviews high-risk cases for quality and safety concerns
• Ensures de-escalation and safety procedures are followed

Staff Training & Education:

• Provides training related to documentation, compliance, and quality standards
• Assists supervisors with performance improvement coaching
• Promotes trauma-informed practices

Data Analysis & Reporting:

• Maintains accurate QA dashboards and outcome reports
• Analyzes trends related to client care, incidents, and compliance
• Presents findings clearly to leadership

Client & Stakeholder Satisfaction:

• Monitors complaints and satisfaction trends
• Supports initiatives to improve client experience
• Collaborates with leadership to address service concerns

Leadership & Collaboration:

• Collaborates with clinical, operational, and administrative departments
• Demonstrates professionalism, accountability, and ethical leadership
• Supports organizational goals and strategic initiatives
• Contributes to maintaining the integrity of the organization
• Displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, and is trustworthy; handles confidential information without question 
• Demonstrates the ability to plan, organize and prioritize workload and job assignments
• Adapts easily to changes in workload prioritization as well as Agency and departmental needs
• Maintains effective working relationships to keep appropriate staff involved and informed
• Ability to plan and implement long-range activities