Date/Time
CEs available
Every interaction we have with the people we serve matters.
It is an opportunity to build trust, demonstrate professionalism, and deliver outcomes that truly make a difference in someone's life.
Drawing on best practices and real-world examples, in this training we will explore the core competencies that define exceptional trauma-informed person-centered service, and how to implement them effectively - both as an individual and as part of a cohesive team.
Learning Objectives
• 7 features of a superb client experience (and how to implement them).
• Ways to reduce client frustration and eliminate triggers.
• 8 key skills of superb service: emotional consistency, follow through, professionalism, and more!
• How to stay calm and keep your stress level low when working with challenging personalities.
• How to communicate with clarity in a way that is person-centered, trauma-informed, builds trust, and reduces anxiety.
• How to establish good teamwork within your agency
Location: Virtual
Sponsored By: Convene Training + Resilience Community
Cost:
Free for Convene Training Subscribers.
Non-Subscribers: $10 per person or $500 for your entire agency (every registrant above the 50th is free).
For questions, contact Josh Dye at Josh@ConveneLLC.org or 612-481-8059